These terms govern your use of the AgriPlan farm-management app (app.vinfarm.co.ke and the AgriPlan Android app), this website (vinfarm.co.ke), the Shop, the Marketplace, our farm guides, and our training and farm-tour bookings. By creating an account, buying from us or using our services you agree to these terms. If you do not agree, please do not use our services.
Vinfarm Solutions is a farm and farm-software business in Eldoret, Uasin Gishu County, Kenya, operating the brand AgriPlan by Vinfarm Solutions.
"We", "us" and "Vinfarm" mean Vinfarm Solutions. "You" means the person or business using our services.
To use AgriPlan you need an account with a valid email address (or Google sign-in). You are responsible for:
You must be at least 18 years old to create an account or buy from us. By registering you confirm that you are 18 or older.
Do not share your sign-in with people outside your farm. Use the invite feature to give other people their own login, within the number of users your plan allows.
AgriPlan is offered on the plans, prices and limits shown on our Plans page and in the app's Billing screen at the time you pay (currently Free, Pro and Enterprise). Prices are shown in Kenya Shillings (KES), or in your local currency or US dollars where the app offers it. Any promotion (such as an early-bird offer) applies only on the terms stated with it.
Payments in the website and web app are processed by our payment providers IntaSend (M-Pesa, other mobile money and card, depending on your country) and Paystack (card payments for Farming Library guides from outside Kenya, charged in Kenya Shillings; your bank may convert the amount and charge its own fees). If you buy a subscription inside the AgriPlan Android app from Google Play, Google Play processes the payment and Google Play's own terms, renewal and refund rules apply to that purchase.
A payment made through the website or web app covers the period you choose (for example one month or one year) and does not renew automatically: to continue, you pay again before it ends. Google Play subscriptions renew automatically until you cancel them in Google Play; Google shows the price and renewal date before you confirm.
If you do not renew, your account moves to the Free plan. You keep your records and can keep using them within the Free plan limits; nothing is deleted because you stopped paying. Paid features unlock again when you pay.
Because you can try every Pro feature free for 30 days before paying, we do not normally refund a period you have already started using. We will refund you, in full or in part, if you were charged twice or in error, if a paid feature you bought did not work and we could not fix it within a reasonable time, or where the law of your country gives you a right to a refund. To ask for a refund, contact us within 14 days of the payment with your payment reference. Google Play purchases are refunded through Google Play.
Prices include any tax we are required to charge unless we say otherwise.
New accounts get a 30-day free trial with Pro features. No payment details are needed to start it.
When the trial ends your account moves to the Free plan automatically; you are never charged unless you choose to pay. Your records are kept.
You agree not to use our services to:
We may suspend or close accounts that break these rules. Where possible we will warn you first and tell you why.
Your farm data belongs to you. We do not sell it. We use it only to provide and improve AgriPlan and as described in our Privacy Policy.
You give us permission to store, copy, back up and display the records, photos and other content you put into our services, only as needed to run them for you. You confirm you have the right to upload that content.
You can export your farm data from Settings at any time. You can delete your account and its data as explained on our Delete Account page; we keep only the records the law requires (for example payment records).
Keep your own backups of important records. We back up our database daily, but no system is perfect.
AgriPlan includes tools that give general information: Ask AgriPlan, the AI Scanner (animal health, crop health and plant identification), the feed and ration calculators, the Business Planner and its projections, payroll and tax figures, farm guides, and document templates (such as employment letters, contracts and certificates).
You are responsible for the decisions you make using these tools.
Shop orders. Prices, stock, delivery charges and what is included are confirmed with you before you pay. If an item arrives faulty, damaged or not as described, tell us within 48 hours (with photos where possible) and we will replace it, refund it or agree another fair solution with you, as the Consumer Protection Act requires.
Live animals, fertile eggs and planting material. Please inspect live animals at handover. Animals, eggs and plants are living things: we describe them honestly and in good faith, but we cannot guarantee future health, growth, hatch rates, yields, milk or egg production, or breeding results once they leave our care, because these depend on how they are kept. Any specific promise we make will be written on your order. You are responsible for any movement permits, quarantine or local rules where you take the animals.
Farm guides and e-books. Guides are digital products for your own use. You may print them for yourself and your farm workers but may not share, resell or publish them. Because a guide is delivered as soon as you pay, refunds are given only if the download does not work and we cannot fix it, or you were charged twice.
Training and farm tours. Dates, prices and what is included are confirmed when you book. If we cancel, we refund you in full or move your booking. If you need to cancel or change, tell us as early as possible and we will tell you before you book what notice we need. On the farm, follow our staff's biosecurity and safety instructions; children must be supervised by an adult at all times.
The AgriPlan software, its design, the Vinfarm and AgriPlan names and logos, our guides, photos, text and other content are owned by Vinfarm Solutions or used with permission. We give you a limited, non-exclusive, non-transferable licence to use AgriPlan and the guides you buy for your own farm.
Some photos on our website are licensed stock photos and are marked as such. Other trademarks (such as Google Play, Android and M-Pesa) belong to their owners and are used only to describe how our services work.
If you believe something on our services infringes your rights, email info@vinfarm.co.ke with details and we will look into it promptly.
We aim to keep AgriPlan available at all times, but we do not promise uninterrupted service. We may take it offline for maintenance or upgrades, and outages at our providers (for example hosting, payments, Google or mobile networks) are outside our control.
AgriPlan is offline-first: records are saved on your device and synced when you are online. Records on a device that is lost, reset or cleared before syncing may be lost.
Some features rely on other companies' services (such as M-Pesa, Google, WhatsApp). Their own terms apply to your use of them.
As far as the law that applies to you allows, Vinfarm Solutions is not liable for:
Our total liability to you for AgriPlan in any 12-month period is limited to the subscription fees you paid us in that period. For a Shop order, guide or booking, it is limited to the price you paid for it.
Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited by law, and nothing removes rights you have as a consumer.
You can stop using AgriPlan at any time, cancel a Google Play subscription in Google Play, and delete your account from Settings or our Delete Account page.
We may suspend or close an account that seriously or repeatedly breaks these terms. If we decide to stop offering AgriPlan, we will give at least 30 days' notice, let you export your data, and refund any unused part of a period you paid for.
We may update these terms. We will change the "Last updated" date and, for important changes, tell account holders by email or in the app at least 14 days before they take effect. If you do not agree with a change, you can stop using the service and delete your account before it takes effect; continuing to use the service after that date means you accept the new terms.
These terms are governed by the laws of the Republic of Kenya, and disputes will be handled by the courts of Kenya, sitting at Eldoret where possible. Please contact us first; most problems can be solved quickly by talking.
If you are a consumer living outside Kenya, you also keep the protection of the mandatory consumer and data-protection laws of the country where you live, and you may bring a claim in your local courts where that law allows. Nothing in these terms takes those rights away.
The Vinfarm Marketplace connects customers with farmers and suppliers in Vinfarm's network. Vinfarm controls every listing; there are no open seller stores. These terms apply to Find It for Me requests, Ask Vinfarm enquiries and Daily Farm Finds.
15.1 No find, no fee. Submitting a request is free. Vinfarm replies within 24 hours; a reply is an update, not a promise that the item will be found.
15.2 How payment works. When Vinfarm finds a suitable option it sends you an offer showing (a) the seller's price, (b) the Vinfarm sourcing fee and (c) transport, if Vinfarm arranges it. You pay the Vinfarm sourcing fee to Vinfarm by M-Pesa to accept the offer and reserve the item. You pay the seller's price directly to the seller at handover, after you have inspected the item. Vinfarm does not collect or hold money for sellers.
15.3 Reservation. After the sourcing fee is paid, Vinfarm asks the seller to hold the item for the period stated in your offer.
15.4 Refund of the sourcing fee. The sourcing fee is refunded, or carried over to your next request if you prefer, when: the seller cannot deliver or sells the item to someone else; or the item is not as described when you inspect it at handover. The sourcing fee is not refunded if you change your mind after the item has been reserved for you, or if you do not collect it within the agreed time.
15.5 Transport. Transport is quoted separately for each trip. Before you pay the sourcing fee, Vinfarm confirms with you who arranges and pays for transport, pickup or delivery, the transporter and the destination, and, for livestock, the movement documents needed.
15.6 What Vinfarm checks and does not guarantee. Badges (Verified Source, Actual Photos, Recently Updated, Delivery Available, Vet Checked) mean only what is explained on the Marketplace page. Vinfarm asks suppliers for available vaccination, deworming and health records, but an animal is not medically certified unless it shows the Vet Checked badge. Vinfarm does not guarantee the future health, growth, milk or egg production, or breeding performance of any animal.
15.7 Disputes. If something goes wrong, contact Vinfarm on WhatsApp +254 720 336 363 with your request number. Vinfarm handles supplier cancellations, customer cancellations, wrong or not-as-described items, health concerns, transport problems and delivery failures under its standard Marketplace procedures.
15.8 Barter & Exchange. On the Barter & Exchange board farmers list something they have and say what they want in return. Listing and contacting is free. Vinfarm only reviews listings before they appear and introduces the two farmers to each other. Vinfarm does not own, inspect, value, guarantee, insure or transport the animals or items, is not a party to the exchange agreement, and does not hold any money. The two farmers agree the terms, any cash top-up, transport and handover between themselves. Before exchanging, each farmer should see the animal or item in person, confirm that the other person owns it, and arrange a veterinary check and any livestock movement permit needed. To the extent the law allows, Vinfarm is not liable for any loss, injury, illness, dispute or claim arising from an exchange. Vinfarm may refuse, edit (for example to remove contact details or prices) or remove any listing, and removes listings that look stolen, unlawful or misleading. Listings are usually shown for 30 days.
Questions about these terms? Contact us: